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General FAQs

1) What happens at my first visit?

At your first visit, you will be greeted by our friendly front desk team and they will ask you to complete a medical history and consent form. Once new patient paperwork is completed, you will be greeted by your dentist or a dental assistant who will take you into the surgery. Your dentist will then run through your medical history questions. Dedicated time is then put aside to discuss with your dentist about how you feel about your teeth and gums and any other questions or queries you may have. A full dental health check looking at 13 different aspects of your dental health will be completed including X-rays for evaluation and diagnostic purposes and then discussed with you at the end of your appointment. Any treatment you may require will also be discussed. 

2) How often are x-rays taken?

A series of x-rays are taken at your comprehensive exam visit in order to develop a baseline of dental health and for the diagnosis of dental disease. Once this series is taken, routine x-rays are generally provided every 12 months. In some cases, x-rays are needed more frequently based on your specific dental health need. We follow the ALARA principle, which stands for As Low As Reasonably Achievable.

3) How often should I floss my teeth?

You should floss your teeth once a day. However, maintaining a consistent regular flossing schedule is the most important factor so don’t get discouraged and give up if you have to occasionally skip a day.

4) Why do I grind my teeth at night?

Many factors can contribute to why we grind our teeth but the most common are, TMJ disorders (improper functioning of the jaw hinge joint, stress or improper occlusion or biting position. Most of the time grinding can be resolved easily through a nightguard. A nightguard is a bespoke hard tray that fits over the chewing surfaces of your teeth and stops the teeth from grinding together.

5) Why do I need to know if I’m pregnant at my appointment?

Depending on your stage of pregnancy, we may decide to defer x-rays until a later visit. We follow the ALARA principle for x-rays, so if you are scheduled for routine x-rays we can delay until after pregnancy. It is also helpful for your dentist to monitor gum health effectively, because many women experience inflammation and bleeding from the gums due to changes in hormone levels during pregnancy.

6) What causes a cavity?

Sugars and food particles attach to your teeth allowing oral bacteria to build up. This forms plaque on your teeth. Plaque is a collection of living bacteria. This bacteria produces acid which eats away and damages the outer structure of the tooth. Once decayed, the cavity can grow large quickly and sometimes without causing toothache until the cavity grows all the way to the nerve of the tooth.

7) What happens if I'm nervous?

Our friendly team will put you at ease. However if you still fell too nervous we can refer you to a specialist if you require sedation.  Cost for sedation and consultation can be obtained by the practice on your request. 

8) How much will it cost to see a dentist? 

We believe our prices offer you quality dental care at a sensible price. Please see our fees section.

9) Can you make my teeth whiter?

In most cases, yes. This treatment may be carried out at home, or in the surgery.

For further details please contact our front desk team and you can read more about teeth whitening here.

10) What happens if I forget an appointment?

In these unfortunate circumstances we may make a charge towards covering the cost of lost surgery time or may review your eligibility to be seen in the future at the practice, but that will depend on circumstances. We promise not to charge for appointments cancelled or altered with more than 24 hours notice.

Our front reception desk team can remind you about appointments the day before (or on a Friday if you appointment is on Monday), if you ask them to do so at the time you book your appointments.

You may choose to receive a reminder by telephone, by text or by email – please let us know your preference. However, please can we remind you this service is only courtesy and it is your responsibility to keep your appointment.

11) Should my gums bleed when I brush my teeth at the gum line?

No. Healthy gums do not bleed.

Bleeding is an indication of gum disease. If this is the case, your gums will bleed if they are brushed after a period of time and they have not been  brushed as well as the possibly could have been. 

We do offer service to treat gum disease and the loose or lost teeth it can cause. We will then help you to maintain gum health with our oral heath information adviser.

Please speak to your dentist for further details.

12) Can you do anything about my bad/smelly breath?

Bad breath is often caused by a build up on the soft tissues of the mouth. A simple way to help this is to brush your tongue or use a tongue scraper. If it is further back in the mouth, around the tonsils, it may be a case of using a specific type of mouthwash.

Please make an appointment to see us so we can discuss this confidentially with you. We will see if there is a problem and if it is due to untreated dental diseases, decayed teeth, cavities or holes in teeth and/or gum disease we can then give you appropriate advice and care.

13) Can anything be done about my partner’s snoring?

Some individuals can be helped by wearing a custom-made anti-snoring device/appliance.

If this is something you’d be interested in please talk to one of our front desk team for further details.


Monday 8.30am-6.30pm
Tuesday 8.30am-5.30pm
Wednesday 8.30am-6.30pm
Thursday 8.30am-5.30pm
Friday 8.30am-4.15pm

email: info@delphdental.co.uk


For information on where to call in a dental emergency click here

Last updated: Thursday 19 April, 2018